Return Merchandise Authorization (RMA) Form Directions
CLICK HERE TO DOWNLOAD RMA FORM
If item is damaged during shipment or fails to function within intended purpose, your purchase may be eligible for refund or exchange.
STEP 1: Call 860.949.8380 and Obtain RMA Number
STEP 2: Complete RMA Form and Return with Item(s)
STEP 3: Wait for Account Executive to Call once Processed to Complete Return
Product Returns for “Warranty” Determination
Magic Brands, Inc. will test the product according to the description of the problem listed on Page 1 of the RMA request form.
After the evaluation, Warranty or Out-of-Warranty status will be determined and the customer will be contacted. If under warranty, i.e. damaged during shipment or a defective part, the product will be replaced at no charge and shipped back to the customer.
If the product has no identifiable problem we reserve the right to charge for testing and RMA processing. Any returns must be reported within 48 hours from receipt and issued a RMA Number from the Returns Department.
If any product is returned to Magic Brands, Inc. for reasons other than damage from shipping or defective parts, we will not able to process any refund or replacement.
All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.
Please take care to package your return carefully, and make sure obtain and record any tracking information. Magic Brands, Inc. is not responsible for damage or a lost product(s) caused by return shipping.
If the customer desires an expedited method of return, the shipping must be arranged prior and cost prepaid.
Product Returns for “Non-Warranty” Determination
After evaluation, the customer shall be notified of the repair or replacement cost. If the description of the problem is different from the problem listed on Page 1 of the RMA request form, or damaged from delivery, we will contact the customer.
If the product has no problem that we can identify, we reserve the right to charge for testing and return delivery.
At such time the customer must issue a written confirmation via email provided to proceed with the repair(s) or replacement(s), and agree to cover the costs return freight.
The customer can also authorize the product to be shipped back as is, at the customer’s expense.
Failure to obtain written confirmation within fourteen (14) days of notification and RMA Number receipt will result in the product being returned as is, at the customer’s expense.